Customer Service Software

Efficient Customer Support Solution

Customer Service Software

  • Description
  • Features

Customer service management software that enables you to scale your customer support, unite your front-office teams on one powerful, easy-to-use platform, and provide proactive service that delights and retains customers.

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Includes conversational tools, help desk automation, knowledge base functionality, customer feedback surveys, reporting, and more — all powered by a CRM to give your business one unified view of each customer interaction.

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why Customer Service Software

Your Customers Expect More

Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels.

But most customer service teams struggle to meet these growing demands because their tools and data live across multiple sources. Our Customer Service Software brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service.

The result? More time for proactive service that delights, retains, and grows your customer base.

The Tools You Need to Delight Customer at Scale

Start growing your business through happier more successful customers

Scale Support
Scale Support
Increase support team capacity through automation.
Unite Teams & Chanel
Unite Teams & Chanel
Improve collaboration by uniting your teams and channels.
Power Proactive Service
Power Proactive Service
Identify opportunities to enhance the customer experience.
Pay For What You Need When You Need It.

Flexible Pricing Plans

Starter Plan
Standard

$ 50

per month

*billed at $600/yr (Pay upfront) or $60/mo (Pay Monthly)

Start at 2 paid users

Organize & Track Customer Communications
  • Ticketing
  • Live chat
  • Conversations inbox
  • Calling
  • Conversational bots
  • Team email
  • Simple automation
MAXIMIZE PRODUCTIVITY
  • Canned snippets
  • Email templates
  • Meeting scheduling
MEASURE EFFICIENCY
  • Tickets closed reports
  • Rep productivity reports
  • Time-to-close reports
Choose Plane
Professional Plan
Standard

$ 500

per month

*billed at $6,000/yr (Pay upfront) or $600/mo (Pay Monthly)

Start at 5 paid users

Delight Customers At Scale
  • Ticket status
  • Ticket routing
  • Task automation
  • Ticket pipelines
Help Customers Help Tehmselves
  • Knowledge base
  • 1:1 video creation
Measure & Improve Customer Experience
  • Custom reporting
  • NPS surveys
  • Customer experience surveys
  • Customer support surveys
  • Insights dashboard
Choose Plane
Enterprise Plan
Standard

$ 1200

per month

*billed at $14,400/yr

Start at 10 paid users

Deliver Exceptional Service, Consistently
  • Custom objects
  • Playbooks
  • Goals
Manage Multiple Teams & Businesses
  • Hierarchical teams
  • User roles
  • Single sign-on
  • Slack integration
  • Calculated properties
  • Field-level permissions
Enable Self Service At Scale
  • Quote-based workflows
  • Web books
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